About Abi Chandra

Abi is a Cloud Technology Evangelist at Genesys. His career in telephony has mimicked the life cycle of contact center solutions. After working on Rockwell’s ACD systems in the 1990’s, he used server board-based systems at Aspect Solutions and IP systems at Interactive Intelligence. His primary background is in Cisco Systems data and voice technologies. He regularly hosted architecture design sessions for ININ's channel partners. Now as a Cloud Technology Evangelist at Genesys, he helps customers translate their business vision into technical reality. In his spare time, he enjoys creative arts and making indie films, one of which is available on Netflix. People are surprised to hear that he is an avid Jazzerciser.

About Wendy Mikkelsen

Wendy Mikkelsen is a Director of Product Marketing at Genesys. In this role, she has responsibility for the strategic success of customer engagement solutions, driving product adoption and market awareness. Wendy has considerable professional expertise serving the contact center and communication industry for more than 20 years. Prior to Genesys, Wendy held various product and cloud marketing positions at Interactive Intelligence, Avaya and Nortel. Wendy has broad knowledge of the contact center market and provides educational opportunities for businesses to learn about next generation customer experience management strategies and solutions.

About Olivier Jouve

Olivier Jouve is the executive vice president of PureCloud by Genesys, responsible for managing its operations, product strategy and commercial activities. As a pioneer in customer sentiment technology, Olivier offers 30 years of global product management and research and development (R&D) for enterprise and start-up tech brands. He provides deep expertise on machine learning, text analytics and artificial intelligence (AI). Prior to joining Genesys, Olivier held a variety of senior executive roles for IBM®, including most recently as vice president of offering management for IBM Watson IoT™ Connected Operations, where he was responsible for the growth of a large portfolio, including IBM Maximo® and IBM TRIRIGA®, market-leading solutions for enterprise asset and facilities management. Olivier also developed and took to market innovative, cognitive and fast-growing Internet of Things (IoT) industry solutions such as connected vehicles, Industry 4.0 and smart grids, to address some of the world’s most pressing challenges in transportation, manufacturing and energy delivery.

About Liz Weida

Liz Weida is a Senior Product Marketing Manager for Genesys. Liz joined Genesys through the Interactive Intelligence acquisition, where she held roles in Product Marketing, Solutions Engineering and Enterprise Sales. A true digital native, she started her career in Marketing with startups and creative agencies at a time when digital began to transform and disrupt the consumer market. Liz primarily works on strategic positioning for PureCloud by Genesys.

About Remy Claret

Remy Claret, Product Marketing Director at Genesys, has over 15 years of experience in Customer Experience Management. He has worked in a variety of strategic roles in his career including Product Marketing, Sales Engineering and Business Consulting. Prior to joining Product Marketing in 2013, Remy led the Sales Engineering teams for Southern Europe and French speaking Africa. Remy previously worked for Atos, Schlumberger and Sema, where he was the Consulting Director on Customer Experience Transformation programs for major accounts. He holds a Master’s degree in engineering from the French National Institute of Telecommunications as well as a Master’s degree in Marketing and Sales from the Sorbonne Graduate Business School.