고객 경험의 새로운 시대 개막

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genesysplatformportfolio-blog-updated드디어 오늘, Genesys  Interactive Intelligence  인수 작업을
마무리했다는 소식을 알려드리게 되어 기쁘게 생각합니다.

 발표로 Genesys  고객 경험의 새로운 시대를 열어갈것입니다. Genesys  Interactive Intelligence  하나통합되, 오로지 탁월한 고객 경험에 전념하는 최대의이노베이션  탄생했습니다.

Interactive Intelligence  고객파트너  직원 여러분을Genesys 가족의 일원으로 맞이하게 되어  없이 기쁩니다.클라우드와  프레미스 환경의 모든 채널에 걸쳐 최상의 고객경험을 제공한다는 약속을 지킬  있도록  함께 고객지원 위해 최선을 다할 것입니다.

이를 위해 앞으로 통합된 제품 포트폴리오 투자를가속화하는 한편, 핵심 Genesys 제품뿐만 아니라 PureCloud,Cloud CommunicationsasaService(CaaS), CustomerInteraction Center(CIC) 포함한 업계 최고의 오퍼링으로고객 투자를 보호하고 향상시 계획입니다.

저는 Genesys  미래 대하여 기대가 크며특히 고객인게이지먼트직원 인게이지먼트  비즈니스 최적화관련하여 완전히 새로운 역량 제공할  있게 되기고대니다지금  순간부터 Genesys 고객 경험 플랫폼포트폴리오를 나타내는 새로운 이름을 사용 것입니다.

  • Genesys PureCloud
  • Genesys PureConnect   프레미스 클라우드(CaaS) 위한 Interactive Intelligence Customer Interaction Center(CIC) 기반 
  • Genesys PureEngage   프레미스  클라우드를위한 Genesys Enterprise Edition 기반

genesysplatformportfolio-blog2

 

앞으로 기업들이 수월한 고객 경험을 제공하는 동시에충성도와 매출 향상을 위한 지속적인 고객 관계를 만들 있도록 끊임없이 지원하고이와 함께 고객 비용 절감 있도록 원할 것입니다.

모든 고객  파트너에게 현재 그리고 미래에 원활한 경험을보장하 위해 최선을 하겠습니다그리고 이번 인수대하여, 그리고 이번 인수가 현재  미래의 소중한 고객들에게 어떤 영향을 미칠지에 대하여 궁금한 사항이있으시리라 생각합니다.

자세한 내용은 http://www.genesys.com/kr/interactiveintelligence 방문하여 확인하시기 바랍니다.

구체적인 질문이 있으면 주저 없이 Genesys 또는 InteractiveIntelligence 담당자에게 문의해 주십시오.

변화와 기회의 시기에 끊임없는 지원을 주셔서 감사합니다.

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About Paul Segre

Paul Segre is the chief executive officer at Genesys. Since taking on this position in 2007, he has led the company to consistent yearly double-digit growth and revenues of approximately $900 million. Paul joined Genesys in 2002 as chief technology officer with responsibility for product management and engineering. In 2004, he became chief operating officer with responsibility for sales, service, and support. From 2002 to 2011, Paul held a variety of executive management roles at Alcatel-Lucent, including president of the Applications Group, which included Genesys. During this time, he led a worldwide team and grew revenues to more than $2.9 billion. Prior to Genesys, Paul held senior positions at DSC, Bell Labs, and AT&T Network Systems in strategy, business development, and operations support systems development. He holds a bachelor's degree in mathematics and a master's degree in operations research from Stanford University.